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Create a ticket and let a technician call you back. The questionnaire adapts to the category you choose: the more precise your answers, the better prepared the technician arrives and the faster the situation is resolved.

Step 1

Choose the category

A single category: the targeted questionnaire of step 2 appears automatically.

Step 2

Targeted questionnaire

The questions below change with the category chosen in step 1.

Choose a category in step 1: the matching questionnaire will appear here.

What is happening?
Since when?
Does an error message appear?
Which browser do you use?
Which plan?
What is the subject?
Which month does it concern?
Does the amount charged match your plan?
Have your credits dropped faster than expected?
What type of use?
Which model do you use most?
Have you changed your settings recently?
What does your agent do?
Since when?
On what type of task?
How many agents are active on your plan?
Is the problem: the page will not open, it is slow, a file will not go through, or a submission fails?
On which device?
Since when?
On which browser?
Your request concerns:
Urgent?
Does the request concern data already imported?
Would you like a written reply?
Step 3

Describe the situation

Tell us what is happening in your own words. The technician will read it before calling you back.

Priority
Step 4

Your details

So the technician can call you back at the right time, on the right number.

Cancel

What the technician will receive

Your ticket goes out with everything useful for diagnosis, gathered on a single sheet. The technician does not have to ask you the same questions again on the phone.

  • The category chosen in step 1, which routes the ticket to the right team from the start.
  • The answers to the targeted questionnaire from step 2, specific to your situation.
  • The priority declared category and your free-text account, with the attachment where applicable.
  • Your details, your plan and your contact preference.

Result: a technician who calls you back with the right level of diagnosis, already aware of your context, and who goes straight to unblocking the situation.

Timelines Reply within 1 business day · an incident blocking is handled as a priority.
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